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FAQs

ORDERS

What forms of payment do you accept?


We accept Paypal, Shopify Payments, all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. 

I placed an order but I did not receive an order confirmation email. What's going on?

Please ensure that you enter the correct email address when you place an order. Be sure to check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email, please email our support team at info@everythingbridesneed.com.

I ordered multiple items but I have only received one/some of them. Why?

We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages.  Please allow some time for all of your items to arrive. The prices shown on the receipts received MAY be lower from what you have paid but please note that these prices do not include any TAXES & TARIFFS that may have been incurred.

JEWELRY

What is Everything Brides Need jewelry made of?

All of our pieces are hand-crafted using a variety of materials, including sterling silver, 18K gold, semi-precious stone, glass, resin, and brass. Exact materials associated with each style are listed on product detail page.

What should I know before ordering personalized jewelry from you?

All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary; you can find an item's production time on its product page. We will not produce any jewelry containing profane language. If you have questions about your custom piece, please email info@everythingbridesneed.com

How should I care for my jewelry?

To keep your Everything Brides Need jewelry pieces at their best, please give them occasional breaks and store neatly in a jewelry box or pouch when not in use (All of our personalized jewelry comes with a free jewelry pouch). Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Jewelry that is not made from solid gold should never be worn in the shower, the pool or the ocean. Also pack your pieces carefully when traveling, we recommend always storing them in a jewelry organized and placing it in your carry-on luggage.

APPAREL

All our shirts are made-to-order. We do not hold inventory or stock.

What size shirt should I order?

Please see our size guide for more details and suggestions for fit. Most items are unisex unless otherwise noted. Women should order one size down from their regular size.

Are there any specific care instructions?


Yes, please follow these tips to take care of apparel:

  • Washing: Wash inside out with cold water with similar colors using a gentle cycle.
  • Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
  • Drying: Tumble dry low or hang-dry.
  • Avoid using bleach and do not dry clean.
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